Mystery Shop Services Designed For Today’s Hospitality Industry


Sales Shop Icon

A full evaluation is completed by trained professional evaluators to cover all phases of the sales process, the reachability factor and price objection handling. Manager follow-up efforts are scored before shop is closed out. 

Reservation Shop Icon

Covers a full reservation with evaluation for each phase of the sales process and the cancellation handling. Commentary provided to include feedback on Agent’s skills and the call experience. 

Intel Shop Icon

Our experienced Sales Team can shop your competition, to uncover pricing for group business.  This brief provides very important current pricing strategies of the competition, so your hotel team can make their own yield management decisions to maximize revenues.

Sales Shop Icon

Vital steps in the sales process are evaluated, including reachability factor. The Express Sales Shop is closed out after pricing is quoted to give you timely feedback. 

Reservation Shop Icon

Covers a full reservation inquiry and provides brief, unbiased commentary. Evaluation includes customer service and selling skills.  A great option for regular QA monitoring and service standard training. 

Intel Shop Icon

Local Negotiated Rate
Intelligence (lnr)

Our skilled Intelligence team will uncover the Local Negotiated Rates for your competitive set and specific account list.  This detailed report is a great tool for you to see how your hotel is positioned in your market for Local Negotiated Transient Rates.

Introducing readySHOPS

A Fresh, Smart and Affordable way to Mystery Shop – Hotel Sales, Hotel Reservations, Front Desk Agents, Hotel Group Rate Intelligence and LNR Intelligence.

Recognized as the industry leader in providing true innovation and top-quality Hotel Sales Training, Hotel Mystery Shops and Competitive Intelligence Services to hoteliers worldwide, Hospitality Softnet had the vision of creating a new, modern Mystery Shopping company with value pricing. It’s called readySHOPS!


readySHOPS is designed to drive your revenues to new heights by identifying your team’s strengths and areas needing improvement.  readySHOPS and its world-class technology platform provide cutting edge dynamic Mystery Shopper – Test Call programs and reporting services that are creatively designed to provide fast, accurate and affordable feedback, that’s specifically tailored to address today’s complex marketplace and budgets.

readySHOPS – Hotel Mystery Shopper Programs

  • Hotel Sales Mystery Shops Learn more
  • Hotel Reservations and Front Desk Agents Mystery Shops Learn more
  • Hotel Group Rate and LNR Intelligence Mystery Shops
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Caring and Sharing by Ready Shops Logo

As part of the readySHOPS vision, we are pleased to introduce caring+sharing. A generous cash back program, to benefit your organization’s non-profit favorite charity!

Why readySHOPS?

  • Our dynamic Mystery Shop programs are designed specifically to support your revenue optimization strategy.  This includes ancillary revenue sources including food and beverage.
  • You will enjoy convenient, secure access to reliable online reporting and audios via your customized company portal.
  • Smart reporting provides clear, rich data allowing you to make quick and intuitive decisions by providing you an advanced look at trends and issues needing fast resolution.
  • FREE training resources. (Available with Annual Agreement)

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Hospitality Softnet Logo

Recognized as the industry leader since 1994, Hospitality Softnet remains current with today’s trends and the ever changing needs of hoteliers worldwide. Our teams of experienced hotel professionals provide dynamic on-line and on-site sales training and operational support programs custom designed and presented to meet the unique requirement of your specific property and marketplace.